Join the Movement: Why Every Business Should Strive for Accreditation by the Good Business Charter.

Good Business Charter logo - Julia Ngapo Business Coaching

The Good Business Charter is a wonderful initiative that recognises and promotes ethical and responsible business practices, and I am thrilled that Julia Ngapo Business Coaching has been recognised for our commitment to these values.

The Good Business Charter for us

Being accredited by The Good Business Charter has brought numerous benefits to the business. Firstly, it has enhanced our reputation as a socially responsible company. The Good Business Charter is widely recognised and respected, and being accredited by them sends a clear message to our clients and stakeholders that we are committed to doing business in an ethical and responsible manner.

This can only be a good thing in helping us to attract new clients and retain existing ones, as more and more people are looking to do business with companies that prioritise ethical and responsible practices. This has allowed us to build closer relationships, based on shared values, which has always been an important part of our business strategy.

In addition, being accredited has also helped us to future-proof our business. The world is changing rapidly, and there is an increasing focus on ethical and responsible business practices. By being accredited by the Good Business Charter, we are demonstrating that we are ahead of the curve and are prepared for this changing landscape.

We believe that businesses that prioritise ethical and responsible practices will be the ones that succeed in the long run, and we are proud to be at the forefront of this movement.

We are working towards a more ethical and responsible future by incorporating sustainability into every aspect of our business. This means looking at our operations, our products, and our supply chain to identify areas where we can reduce our environmental impact and make a positive contribution to the planet. We are committed to reducing our carbon footprint, minimising waste, and conserving resources wherever possible.

TheGood Business Charter for others

We recognise that we are part of a larger ecosystem of businesses and that the actions of one business can have a ripple effect throughout the entire supply chain, so being accredited is not just about the benefits to our own business – it is also about making a positive contribution to society as a whole. The Good Business Charter is a powerful tool for promoting ethical and responsible business practices, and by being accredited by them, we are helping to raise awareness of these issues and encourage other businesses to follow our lead.

At a time when there is so much focus on the negative impact of business on society and the environment, being accredited by the Good Business Charter is a powerful statement of our commitment to doing business in a responsible way. It sends a clear message that we are not just in business to make a profit – we are also committed to making a positive contribution to society and the planet.

So what does the future of business look like in a world where ethical and responsible practices are increasingly important? We believe that it is a future that is focused on sustainability, fairness, and collaboration. Businesses that prioritise these values will be the ones that succeed, as consumers and stakeholders increasingly demand more from the companies they do business with.

Good Business Charter - explanation of the 10 components

At the same time, we recognise that there are challenges ahead. Adhering to ethical and responsible practices can sometimes be more expensive and time-consuming than taking shortcuts, and it can be difficult to balance the needs of different stakeholders. But we believe that these challenges can be overcome and that the benefits of doing so are more than worth the effort.

Finally, we believe that a key part of being an ethical and responsible business is giving back to the community. We are committed to supporting charitable causes and initiatives that make a positive difference in people’s lives. This includes our recent introduction of a “Pay what you can afford” Coaching Power Hour, aimed at removing the financial barrier to coaching experienced by smaller companies, with limited budgets.


In conclusion, being accredited by the Good Business Charter is a source of great pride for our business. It has brought numerous benefits, including an enhanced reputation, stronger relationships with suppliers, and a more secure future. But, it is just the beginning of our journey towards a more ethical and responsible future. a statement of our commitment to doing business in an ethical and responsible way, and of our belief that businesses can and should be a force for good in the world. We are proud to be part of a movement that is transforming the way we think about business, and we are excited about the future of business in a world that values ethics and responsibility.

If you are interested in taking your business to the next level and becoming a more ethical and responsible organisation, consider working with a business coach. A business coach can provide you with the guidance, support, and expertise you need to navigate the challenges of running a business while staying true to your values and making a positive impact on the world.

We work with you to identify areas where you can improve your practices, develop strategies to implement these changes, and provide ongoing support to ensure that you stay on track.

If you are ready to take your business to the next level and make a positive impact on society and the environment, book a call. We look forward to working with you to create a better future for your business and for the world.

Stepping Up? 5 Solutions to the challenges of a first leadership role.

5 challenges of a first leadership role. Julia Ngapo Business Coaching

There are many challenges associated with a leadership role, but none more so than making the initial transition from individual contributor, or team member, to leader. Being responsible for the future success of the organisation, as well as managing others, requires you to develop a very different skill set.

In this blog, we will consider five of the most significant challenges that anyone new to leadership may face and provide actionable steps with which to overcome them.

Delegation. Those new to a leadership role can often struggle to delegate effectively. This can be down to a number of reasons. Firstly, you may feel inhibited, struggling with imposter syndrome, and feeling less empowered to delegate, especially to those who were previously your peers.  

You may alternatively feel you are better able to complete the task, or conversely, be less confident in your own ability, fearing instead that a team member may be better equipped to complete the task.

This damaging limiting behaviour can lead to micromanagement, burnout, and decreased productivity.

Solution: To overcome this challenge, it is important to understand that delegation is key in allowing yourself time to focus on the “bigger picture” required of your new position.

Not only this, but delegation also builds and communicates trust within your team; team members feel empowered and become more invested in the future success of the organisation. The first step of effective delegation is therefore learning to trust team members and identifying their individual strengths.

Clear communication of your expectations and provision of the necessary resources and support are the first steps to empowering others. After all, leadership is less about being the one “doing” and more about strategy – strategically employing the resources available to you for the overall benefit of the business.

Start by identifying tasks that can be delegated and selecting team members who are capable of handling those tasks. Set clear goals, define the results you are seeking and convey deadlines, and monitor progress without micromanaging.

Communication. Effective communication is a mainstay of effective leadership. Keeping your team informed, and knowing not only what to say, but how to say it is key.

Those new to a leadership role often struggle with communication because they are not used to communicating with multiple stakeholders, including team members, peers, and senior leaders. They may also struggle to give feedback and manage difficult conversations.

Solution: To improve your communication skills, actively listen and understand different perspectives. One of the most underrated leadership skills is empathy. Taking time to talk to your team and to understand their viewpoint helps them to build trust in you, and also serves to inform you of their strengths and weaknesses as well as any challenges that they are facing within their work.

Giving constructive feedback and managing difficult conversations is another key leadership skill that needs to be mastered. Practice your communication skills regularly by seeking feedback from team members and colleagues and making necessary adjustments.

Time management. As a leader, it can be difficult to balance the responsibilities that come from increased demands on your time; not only managing your team, but attending meetings, and focusing on the strategic planning and increased workload, that comes from a leadership role. It is easy to get caught in the minutiae of every day, especially when you operate an “open door” policy with team members free to access you at any time throughout the day.

Solution: Start by prioritising your tasks and responsibilities based on their urgency and importance. A great tool to help accomplish this is the Eisenhower matrix (Download your copy here)

Effective diary management is key. That open-door policy is no longer effective, so ditch it in favour of specific, allocated times throughout the day or week when you make yourself available.

Set realistic deadlines and avoid multitasking, which can decrease productivity. Learn to say no to unnecessary meetings and requests that do not align with your goals and priorities. Using tools such as calendars and to-do lists effectively can help manage your time effectively. Blocking out time in your day that is a no-go for any meetings etc, but allows you time for reflection, preparation, and planning allows more flexibility in your day, whilst increasing your productivity.

Managing conflict. Conflict is inevitable in any team or organisation, particularly those going through change, and it can be challenging for new leaders to manage it effectively.

It can feel like a “quick fix” is the solution, avoiding the conflict or trying to resolve it quickly without considering all perspectives, leading to unresolved issues and resentment. But not every conflict in an organisation needs to be combative. Effective management and control of the situation can often diffuse any conflict before it has the opportunity to explode. For further information and support on managing conflict, download my free workbook here.

Solution: To manage conflict effectively, learn to identify and address conflicts early. Actively listening and giving equal weight to all perspectives, whilst seeking to understand the root cause of the conflict will result in both sides feeling “heard”.

Encourage open communication and collaboration to find a solution that benefits all parties involved, and consider seeking the help of a coach or mentor who can provide guidance and support in managing conflict.

Building trust. This is the single most important factor in building your authority and the foundation of any successful team or organisation. As a new leader, it can be challenging to build trust with your team members, especially if they are used to a different leadership style.

Solution: To build trust, new leaders need to demonstrate integrity and authenticity. This involves demonstrating transparency and honesty in both your communications and actions. Encourage open communication within your teams and ensure there is ample and regular opportunity for feedback.  

Invest time and effort in getting to know your team members and understanding their strengths, weaknesses, and motivations.

So, how can you make your path to leadership easier?

My first suggestion is to seek out a mentor or coach: Finding a mentor or coach can be a game-changer for those new to a leadership role.

A mentor or coach, whether found internally within your organisation, or externally, can offer guidance, support, and feedback on your leadership skills and help you identify areas for improvement.

They can also offer a valuable fresh perspective on challenges you may be facing and provide insights on how to handle difficult situations.

If you’re not sure where to start, consider reaching out to industry associations, networking groups, or professional coaching organisations to find a mentor or coach that fits your needs.

Secondly, build a strong support network: Being a leader can be lonely at times, but it doesn’t have to be.

Building a strong support network of peers, colleagues, and friends can help you stay grounded and connected to others. It’s important to find people who share your values, goals, and interests and who can offer support and encouragement when you need it most.

Attend industry events, join online forums or social media groups, or participate in local networking groups to meet other professionals in your field. Building a strong network of trusted peers allows a fresh perspective on any challenges that you are facing and can be invaluable in realising that challenges affect every leader and that you are not alone!

In summary, it can be challenging as you adjust to your new leadership role.  By taking the time to understand your strengths and weaknesses, developing both your communication and emotional intelligence skills, seeking out a mentor or coach to support you, and building a strong support network, you can overcome these challenges and thrive in your leadership role.

If you’re a new leader looking to improve your leadership skills and overcome the challenges you’re facing, consider booking a discovery call with me. As an executive coach, I can help you identify your strengths and weaknesses, develop your communication and emotional intelligence skills, and create a personalised plan to help you reach your leadership goals. Let’s work together to help you become the best leader you can be.