Driving Success in the New Era: Unlocking Leadership Excellence through Coaching

Driving Success in the New Era: Unlocking Leadership Excellence through Coaching - Julia Ngapo Business Coaching - Colourful umbrella being held above a group of black umbrellas ans shielding them from rain.

In the ever-evolving business landscape, leadership excellence has become more crucial than ever. As we adapt to hybrid work models and strive to foster diversity and inclusion, business owners and leaders face unique challenges.

In this article, we will explore how embracing coaching can be the key to achieving leadership excellence and driving success in today’s business climate.

Navigating Hybrid Work:

Leadership excellence is essential in navigating the complexities of the hybrid work model. Coaching provides a structured approach to developing effective strategies, enhancing communication skills, and fostering connections within teams.

By embracing coaching, leaders can optimise productivity, create a cohesive and inclusive work culture, and lead their teams to achieve exceptional results.

Embracing Diversity and Inclusion:

Diversity and inclusion are integral aspects of leadership excellence, and yet there are many organisations that adopt a laissez-faire approach rather than encouraging diversity within their board.

Coaching equips business owners and leaders with the tools to embrace diversity, nurture inclusivity, and leverage the unique perspectives and talents within their teams.

By developing cultural intelligence, challenging unconscious biases, and cultivating inclusive leadership practices, leaders can create environments where everyone feels valued, heard, and empowered to contribute their best.

Developing Agile Leadership Skills:

Leadership requires agility in today’s fast-paced business environment. Coaching helps leaders enhance their agility by fostering adaptability, resilience, and strategic thinking.

Through coaching, leaders can reflect, challenge assumptions, and explore new approaches.

By sharpening their leadership skills, business owners and leaders can effectively navigate uncertainty, make informed decisions, and inspire their organisations to thrive.

However, coaching goes beyond addressing challenges; it focuses on unlocking the full potential of individuals and teams, leading to exceptional performance. It empowers leaders to tap into their strengths, identify areas for growth, and set meaningful goals.

Coaches provide guidance, support, and accountability, enabling leaders to overcome barriers and achieve outstanding results. By investing in coaching, business owners and leaders demonstrate their commitment to personal growth and the development of their teams, ultimately driving organisational success.

Strengthening Emotional Intelligence: Leadership excellence goes hand in hand with high emotional intelligence (EI). Coaching helps leaders develop their EI by enhancing self-awareness, empathy, and interpersonal skills.

Leaders with strong EI can build positive relationships, inspire trust, and navigate conflicts constructively. Through coaching, business owners and leaders can cultivate a leadership style that resonates with their team members, creating a harmonious and productive work environment.


Leadership excellence is not a destination; it is an ongoing journey of growth, learning, and adaptation. By embracing coaching, business owners and leaders can unlock their full potential, navigate the complexities of hybrid work, foster diversity and inclusion, and drive their organisations towards success.

Are you ready to embark on the path to leadership excellence? Take the next step and invest in your growth as a leader. As an accredited business and executive coach, I support leaders and business owners in leadership development, hybrid work strategies, and diversity and inclusion enabling you to enhance your skills, overcome challenges, and achieve remarkable results.

Don’t settle for mediocrity when you have the opportunity to become an exceptional leader.

Embrace coaching as a transformative tool to unlock your leadership excellence and propel your organisation to new heights. Remember, leadership excellence is not a luxury, but a necessity in today’s competitive business landscape.

Take action today and invest in your leadership journey. Experience the power of coaching to unleash your true potential, inspire your teams, and achieve extraordinary success.

Instead, let coaching be the catalyst that propels you towards leadership excellence in the new era.

Are you ready to thrive as a leader? The time is now. Embrace coaching and unlock your leadership excellence. Book a discovery call with me and start your journey today!

Breaking Barriers: Overcoming Fear and Building Trust through Effective Delegation

Overcoming Fear and Building Trust through Effective Delegation- Julia Ngapo Busines Coaching

Delegation is one of the most important skills for any business owner or executive to master. It’s the key to growth, innovation, and scaling your business, and yet, effective delegation is a challenge for many as they struggle with letting go of control and trusting others to do the job as well as they can.

The fear of failure, the fear of losing control, and the fear of the unknown can all play their part in holding you back from delegating effectively.

Whilst it’s tempting to try and do everything yourself, the chances of successfully maintaining a “jack-of-all-trades” approach as your business grows are minimal. Delegation allows you to keep all the plates spinning, whilst focusing on the tasks on which you, as business owner, CEO, MD, or leader should be spending your time.

Emotional intelligence plays a crucial role in effective delegation. It’s the ability to recognise and manage your own emotions, as well as those of others. It’s about understanding your own strengths and weaknesses and being able to communicate effectively with others. By utilising emotional intelligence, you can delegate with confidence and create a more productive and successful workplace.

Here are some tips for mastering the art of effective delegation and growing your business:

Understand your own strengths and weaknesses.

Before you can effectively delegate, you need to understand your own strengths and weaknesses. This means taking a good, hard look at yourself and being honest about what you excel at, but also, the areas where you are weakest and in which you struggle. Once you know where your strengths lie, you can delegate tasks that fall outside of your expertise. This not only allows you to focus on what you’re best at, but it also gives others a chance to shine in their own areas of expertise.

Choose the right people.

When delegating tasks, it’s important to choose the right people for the job. This means considering each person’s strengths, weaknesses, and areas of expertise. You, of course, need to delegate tasks to people who are not only capable of doing the job but who will also enjoy it and feel motivated to do their best.

By delegating to the right people, you can ensure that tasks are completed efficiently and effectively. This is an area where I find that the use of DISC profiling comes into its own. By understanding each team member’s personality type and work preferences, you can delegate tasks that play to their strengths and interests, improve communication and collaboration, and ultimately increase the chances of project success.

Communicate effectively.

Effective communication is key to successful delegation, including clear communication of your expectations, deadlines, and any other important information related to the task at hand.

Never assume that a team member has the same depth of knowledge as you, or the same method of completing a task. Neither are they going to learn a skill purely through osmosis!

Time must be allocated to ensuring a thorough grounding, together with clear expectations set for any delegation to be a success. You also need to be available for questions and feedback along the way.

But by communicating effectively, you can ensure that everyone is on the same page and that tasks are completed to your satisfaction.

Trust others

One of the biggest barriers to effective delegation is a lack of trust. It can be hard to let go of control and trust others to do the job as well as you can.

However, if you’ve chosen the right people and communicated effectively, there’s no reason not to trust them.

Give them the space and autonomy they need to do their job, understanding that learning comes from doing.

Be prepared for them to make mistakes initially and ensure that any discussion around these is framed in a positive way to ensure future learning, rather than turning any error into a “witch hunt”.

Provide feedback.

Effective delegation is a two-way street. You need to provide feedback to those you’ve delegated tasks to, and you also need to be open to feedback yourself.

By providing feedback, you can help others grow and develop their skills. And by being open to feedback, you can improve your own delegation skills and become a better leader.

While effective delegation can bring many benefits to a team or organisation, there are also some potential disadvantages or areas of caution to keep in mind:

Over-reliance on delegation: Delegating tasks can be helpful, but it’s important not to delegate too much and become too reliant on others. Leaders must strike a balance between delegating tasks and maintaining an active role in overseeing the work being done.

Miscommunication: Even with effective communication, miscommunication can still happen. It’s essential to ensure that expectations are clearly understood and that there is regular communication to avoid misunderstandings.

Lack of trust: Trust is a critical factor in effective delegation. However, if trust is lacking between team members, it can lead to misunderstandings, delays, and mistakes.

Insufficient feedback: While providing feedback is important, it’s equally important to ensure that it’s constructive and specific. Vague or overly negative feedback can harm relationships and impede growth.

In conclusion, effective delegation is a vital skill for any business owner or executive. It’s the key to growth, innovation, and scaling your business.

However, it’s not always easy to let go of control and trust others to do the job as well as you can. By utilising emotional intelligence and following the above tips, you can overcome these barriers and delegate effectively. By understanding your own strengths and weaknesses, choosing the right people, communicating effectively, trusting others, and providing feedback, you can master the art of effective delegation and grow your business.

Now that you’ve learned about the benefits of delegation, why not take the next step, and explore how coaching can help you become a better business owner or leader? Book a discovery call with me to learn more about my coaching services and how I can help you develop your delegation skills.

If you’re interested in learning more about DISC profiling and how it can help you choose the right people for delegation, as an Associate of DISCSimple, an authorised partner of Everything DiSC, a John Wiley brand, I offer DISC profiling and full coaching around your profile results, leading you to more effective leadership and management. Book a call to discover how DISC can help you today.

Why Boredom Can Be Your Business Best Friend. The Positive Side Of Boredom At Work.

Julia Ngapo Business Coaching. Why Boredom can be your Business Best Friend. The Positive Side of Boredom at Work.

Contrary to what you might believe, there is a time and place to let boredom reign. The Italians call it “il dolce far niente”, “the sweetness of doing nothing”, and whilst we are not talking about the mind-numbing level of chronic boredom from a job that does not satisfy you or that you hate, boredom at work of the right level can be of benefit to you.

Let’s look at a few of the positives to be gained from letting boredom into your business.

Increased Creativity.

Neuroscientists have discovered that periods of inactivity can give the brain space and time to be more creative. As the centre of every single activity that your body undertakes, from blinking to moving, talking to walking, your brain never pauses its’ activity. Even during sleep, it is still processing and clearing from the previous day. And, although it is counterintuitive to do nothing, that period of boredom allows creative ideas that may have been lurking somewhere in the background to come to the fore, to fill the empty space. Further research has shown that short periods of boredom at work can lead to improved performance in problem-solving and brainstorming activities.

Room for Growth.

Our nature is to fill any empty space – to fit a short meeting in a gap in the diary, to allow a meeting to continue past its allotted end time, to permit a task to take a little extra time to complete, we unconsciously strive to fill any gaps in our day. After all, “busyness” feels like you’re achieving something, doesn’t it? You’re in demand, you’re in the flow, and you’re important. But the benefit of introducing some space into the business day is a strategic one.

By intentionally creating that space in your day, you allow more business opportunities to come your way.

If the Pareto Principle is to be believed, that 80% of your income is generated from 20% of your customer base, then it also follows that the majority of your time, energy, and attention is focused on those customers who are not going to provide great returns.

Now imagine the time and space returned to you by not working with these non-ideal customers and the space that opens up for more ideal customers to find you.

A word of caution here: Ensure that you clarify how you would wish that vacuum to be filled and be intentional in how you achieve that. If not, you run the risk of the space refiling with more of the kind of activity of which you have just rid yourself.

Create a visual reminder of what it is that you want, and place this somewhere where it is regularly seen – above your desk is a great spot.

Black and white image of young couple showing Boredom at Work.

Reduced Burnout.

Employee burnout and attrition are at an all-time high. But research shows that when we give ourselves a break, even just a few minutes, engagement and quality of work increase, and stress goes down. Additionally, allowing employees space demonstrates an investment in their wellbeing and professional development.

Increased Productivity.

We’re led to believe that automation of every part possible in business is the way to go, but the danger here is that tasks are completed by rote. Our jobs become more routine, discouraging any active-thinking and our productivity becomes just enough to get everything completed. However, a spell of creative boredom at work allows our brain to recharge and reset. We can identify new ways of doing things, become enthused again in our role and regain our work mojo. When we accept that not every moment has to be filled with ‘doing’, and that ‘being’ is equally important, we allow ourselves time for our productivity and resilience to soar.

Boredom at Work: Conclusion.

Boredom at work is something most of us feel from time to time, but few of us admit to it. And yet, it can be leveraged intentionally and strategically to increase your productivity, performance, and creativity.

Allow yourself some boredom at work and welcome the space for growth and expansion to occur.

I work with business owners and c-suite executives, supporting them to increase their productivity, banish their mental blocks and scale their business sustainably. If you would like to find out more about my different approach to business or executive coaching, then why not book a call today?