From Good to Great: How Emotional Intelligence Coaching Can Take Your Business to the Next Level

Emotional-Intelligence-Julia Ngapo Business Coachng - yellow brain model and red love heart on a blue background with a green plus sign in between

As a business owner, you understand that success isn’t just about having the right skills and knowledge. It’s also about having the emotional intelligence skills to navigate complex situations, build strong relationships, and inspire and motivate your team. And, whilst it is entirely possible to work on yourself and improve your EI, this is where Emotional intelligence coaching comes into its own as an effective way of supporting you to develop these essential skills and take your business to the next level.

What is Emotional Intelligence?

Emotional Intelligence has come to prominence, thanks to the research undertaken by Daniel Goleman, and in particular, his bestselling book, and refers to the ability to recognise and manage one’s own emotions, as well as the emotions of others. It is comprised of five key components:

Self-awareness – the ability to recognise and understand your own emotions.

Self-regulation – the ability to manage your own emotions and reactions.

Motivation – the drive to achieve your goals and persevere through challenges.

Empathy – the ability to understand and relate to the emotions of others.

Social skills – the ability to effectively communicate and collaborate with others.

Why is Emotional Intelligence so important?

Emotional Intelligence is becoming increasingly important in today’s workplace. It is a key factor in leadership effectiveness, employee engagement, and team collaboration. Research has shown that individuals with high levels of emotional intelligence are more successful in their careers, have better relationships with colleagues and customers, and are more effective at managing conflict.

In addition, EI can help leaders build trust and inspire their teams. Leaders with high levels of EI are more attuned to the emotions of their team members, which allows them to provide the support and guidance needed to help their teams succeed. Additionally, leaders with high EI are better able to communicate their vision and goals in a way that inspires and motivates their teams.

Teams with high levels of emotional intelligence are better able to understand and respect each other’s emotions and perspectives, which leads to better communication, problem-solving, and decision-making.

What is Emotional Intelligence Coaching?

Emotional intelligence coaching is a process that helps you develop your emotional intelligence skills and can help you identify your strengths and weaknesses, set goals for improvement, and provide feedback and support.

Emotional Intelligence vs IQ

So, how is EI different from IQ? While IQ measures cognitive intelligence, emotional intelligence measures emotional intelligence. Research has shown that while IQ is important for success in many fields, emotional intelligence is actually a better predictor of workplace success. In fact, a recent study found that emotional intelligence accounts for 58% of success in all types of jobs.

How Emotional Intelligence Coaching Can Help You

If you’re a business owner, investing in emotional intelligence coaching can help you overcome a variety of pain points and challenges that may be holding you back from success. Here are some reasons why you should consider working with a coach to develop your emotional intelligence skills:

Better leadership – Emotional intelligence coaching can help you become a better leader by improving your communication skills, helping you inspire and motivate your team, and empowering you to make better decisions.

Improved relationships – Building strong relationships with clients, stakeholders, and team members is critical for business success. Emotional intelligence coaching can help you understand and relate to the emotions of others, which can lead to stronger relationships and better outcomes.

Increased self-awareness – Developing your emotional intelligence skills can help you become more self-aware, which is essential for personal and professional growth. By understanding your own emotions and behaviours, you can make better decisions, improve your relationships, and achieve greater success in all areas of your life.

Better stress management – Emotional intelligence coaching can help you develop effective strategies for managing stress and improving your emotional well-being. By reducing your stress levels, you can improve your ability to think clearly, make sound decisions, and communicate effectively with others.

Improved conflict resolution – Conflicts are an inevitable part of any workplace, but emotional intelligence coaching can help you manage conflicts in a constructive way. By improving your ability to stay calm, communicate effectively, and find solutions that benefit everyone involved, you can minimise the negative impact of conflicts and build stronger relationships with others.


Emotional intelligence coaching is a powerful tool for business owners who want to develop their emotional intelligence skills and achieve greater success. By working with a qualified coach, you can improve your self-awareness, empathy, stress management, and conflict-resolution skills. These skills are essential for building strong relationships, inspiring, and motivating your team, and achieving your business goals.

Investing in emotional intelligence coaching can be the difference between mediocrity and greatness. With the help of a coach, you can identify your strengths and weaknesses, set goals for improvement, and receive feedback and support as you work to develop your emotional intelligence skills.

If you’re ready to take your business to the next level and improve your emotional intelligence, then I can help. With executive coaching, you can unlock your full potential and that of your team. Contact me today to learn more about how I can help and how DISC profiling can help you develop your emotional intelligence skills and achieve your business goals.

Join the Movement: Why Every Business Should Strive for Accreditation by the Good Business Charter.

Good Business Charter logo - Julia Ngapo Business Coaching

The Good Business Charter is a wonderful initiative that recognises and promotes ethical and responsible business practices, and I am thrilled that Julia Ngapo Business Coaching has been recognised for our commitment to these values.

The Good Business Charter for us

Being accredited by The Good Business Charter has brought numerous benefits to the business. Firstly, it has enhanced our reputation as a socially responsible company. The Good Business Charter is widely recognised and respected, and being accredited by them sends a clear message to our clients and stakeholders that we are committed to doing business in an ethical and responsible manner.

This can only be a good thing in helping us to attract new clients and retain existing ones, as more and more people are looking to do business with companies that prioritise ethical and responsible practices. This has allowed us to build closer relationships, based on shared values, which has always been an important part of our business strategy.

In addition, being accredited has also helped us to future-proof our business. The world is changing rapidly, and there is an increasing focus on ethical and responsible business practices. By being accredited by the Good Business Charter, we are demonstrating that we are ahead of the curve and are prepared for this changing landscape.

We believe that businesses that prioritise ethical and responsible practices will be the ones that succeed in the long run, and we are proud to be at the forefront of this movement.

We are working towards a more ethical and responsible future by incorporating sustainability into every aspect of our business. This means looking at our operations, our products, and our supply chain to identify areas where we can reduce our environmental impact and make a positive contribution to the planet. We are committed to reducing our carbon footprint, minimising waste, and conserving resources wherever possible.

TheGood Business Charter for others

We recognise that we are part of a larger ecosystem of businesses and that the actions of one business can have a ripple effect throughout the entire supply chain, so being accredited is not just about the benefits to our own business – it is also about making a positive contribution to society as a whole. The Good Business Charter is a powerful tool for promoting ethical and responsible business practices, and by being accredited by them, we are helping to raise awareness of these issues and encourage other businesses to follow our lead.

At a time when there is so much focus on the negative impact of business on society and the environment, being accredited by the Good Business Charter is a powerful statement of our commitment to doing business in a responsible way. It sends a clear message that we are not just in business to make a profit – we are also committed to making a positive contribution to society and the planet.

So what does the future of business look like in a world where ethical and responsible practices are increasingly important? We believe that it is a future that is focused on sustainability, fairness, and collaboration. Businesses that prioritise these values will be the ones that succeed, as consumers and stakeholders increasingly demand more from the companies they do business with.

Good Business Charter - explanation of the 10 components

At the same time, we recognise that there are challenges ahead. Adhering to ethical and responsible practices can sometimes be more expensive and time-consuming than taking shortcuts, and it can be difficult to balance the needs of different stakeholders. But we believe that these challenges can be overcome and that the benefits of doing so are more than worth the effort.

Finally, we believe that a key part of being an ethical and responsible business is giving back to the community. We are committed to supporting charitable causes and initiatives that make a positive difference in people’s lives. This includes our recent introduction of a “Pay what you can afford” Coaching Power Hour, aimed at removing the financial barrier to coaching experienced by smaller companies, with limited budgets.


In conclusion, being accredited by the Good Business Charter is a source of great pride for our business. It has brought numerous benefits, including an enhanced reputation, stronger relationships with suppliers, and a more secure future. But, it is just the beginning of our journey towards a more ethical and responsible future. a statement of our commitment to doing business in an ethical and responsible way, and of our belief that businesses can and should be a force for good in the world. We are proud to be part of a movement that is transforming the way we think about business, and we are excited about the future of business in a world that values ethics and responsibility.

If you are interested in taking your business to the next level and becoming a more ethical and responsible organisation, consider working with a business coach. A business coach can provide you with the guidance, support, and expertise you need to navigate the challenges of running a business while staying true to your values and making a positive impact on the world.

We work with you to identify areas where you can improve your practices, develop strategies to implement these changes, and provide ongoing support to ensure that you stay on track.

If you are ready to take your business to the next level and make a positive impact on society and the environment, book a call. We look forward to working with you to create a better future for your business and for the world.

Behind the scenes as a holistic business coach

woman in bed on computer holistic business coach

Running your own business requires you to wear many hats.  Overnight you become the doer, the CEO, and the Financial Controller of your own mini empire.  Suddenly, the buck stops with you and, no matter how well prepared you were in starting on your own, that can be scary.  Every business decision is yours to make and with competing priorities all shouting for your attention, it’s not long before overwhelm rears its’ head.  It’s at this point that many business owners look to the services of a business coach, but not necessarily a holistic business coach.  So, what’s the difference and what advantages can a holistic business coach bring to your business “table?”

Holistic Business Coach - Leadership triangle diagram

The Problems You Face in Business

It doesn’t matter whether you’re new to business or have been in business for some time, there will be times when you just won’t immediately have the answer.  As I tell my clients, no one ever gave you the “How to run My Business” manual, so when issues arise it can feel overwhelming.  Running a business is a lonely place.  You may have been used to a busy working environment, with bosses or mentors to bounce your ideas off.  You may have worked in an environment where ideas were welcomed from the whole team, so you gained from others perspective, helping you to feel part of the team, to feel a valued contributor and to grow and expand your own experience. Suddenly that’s gone and it’s just you.

My services came about because, having owned and run businesses since I was 23, I had directly experienced a lot of the issues that business owners face. I knew there was a need for coaching that focused on women in business and the specific issues that they faced. A need for supportive and authentic coaching and mentoring that championed and empowered women who wanted to create and grow a resilient, sustainable business, whilst maintaining balance in their life, feeling less guilt, less overwhelm, but needed practical know-how to make that happen.

Whilst the practical know-how is important, what I also know is that women don’t work on a purely practical level.  That’s why I encompassed my training in Reiki, Seichem and Shamanic Healing into my coaching and it is that ability to offer women not only the practical, but the metal, emotional and spiritual tools they need to succeed, that makes me a holistic business coach.

Business Coach or Holistic Business Coach – What’s the difference?

Working predominantly with women, I know that many of the issues they face around business ownership stem from blocks that they have put in the way of their own business success.  Issues around their worth, their pricing, their confidence, their productivity…Not to mention the dreaded imposter syndrome and inner critic. 
These blocks can very often arise because of something in their life outside of business, for example, a lack of confidence or strong inner critic because they felt they “weren’t good enough” as a child.

Being a holistic business coach allows me to use the arsenal of tools that my training in energy healing gives me to get to the root of the issue and to work with my client to release the blocks they are facing. Once those blocks start to break down, the transformation can be phenomenal and impact both their personal and business life.

How Does A 1:1 Coaching Session Work?

Each client I work with is different, with specific areas that they wish to focus on, but the “framework” of a 1:1 coaching session will start with us getting to know each other.  I ask lots of questions, whilst holding space for you to tell me your story, why you set up in business and where you currently are. From there, we will work together to create a plan of action, prioritising where we place our focus for the coming month.  Typically, monthly coaching sessions might cover topics such as:

  • Business processes
  • Best business practice
  • Creating your business vision
  • Marketing, social media & blogging
  • Staffing & employee issues
  • Basic finance
  • Mindset
  • Time management & personal organisation
  • Balancing work and life

And receives actionable steps at the end of each session to work on before our next meeting.

Each 1:1 coaching client receives access to my “Catalyst for Change” course.  This is a 6-week course aimed as a pre-cursor to our coaching sessions, giving you a road map to build firm foundations, both for your business and you as an individual and covering:

  • Current life assessment
  • Releasing blocks and self-audit
  • Identifying and understanding your values
  • Creating your vision of success
  • Self-care
  • Holding yourself accountable.

In addition to short training videos, you’ll also receive

Weekly meditations and visualisation exercises
A weekly coaching call with me to further drill down into each topic.

The Catalyst for Change course is available as a standalone product, for those who aren’t ready to commit to monthly coaching, but previous clients have found that this short course included as part of their coaching “package” helps them to gain immense clarity, enabling them to use their monthly coaching sessions more effectively and resolving issues more quickly.

Working with a business coach can be of great benefit to your business.  However, the benefits of working with a holistic business coach can be felt in both your personal AND business life, helping you to not only achieve business success, but to have the confidence to explore every opportunity and the balance and resilience and to enjoy your journey, and isn’t that what life is all about?

If you’re ready to invest in yourself and your business growth then check out my holistic business coaching and mentoring services.  Head here to find out how we can work together.  If you’re not sure that a holistic business coach is a good match for you, then why not book a discovery call – no obligation, no hard sell, just a chat!